Privacy Policy

A service of RunMediaCom LLC

Last Updated January 15, 2026

Introduction

At Moving to Italy by Raf, a service of RunMediaCom LLC ("we," "us," "our"), we commit to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services.

This Privacy Policy applies to all platforms and services where Moving to Italy by Raf operates, including:

• Our website and any associated subdomains

• Digital products (eBooks, guides, worksheets, planners, downloadable resources)

• Online courses and self-paced learning programs

• Coaching sessions (Discovery Calls, Strategy Sessions, comprehensive packages)

• Live and recorded classes, webinars, and workshops

• Community groups and membership areas

• Email newsletters and educational communications

• Our presence on third-party social media platforms (YouTube, Facebook, Instagram, TikTok, LinkedIn, Reddit, Pinterest, X, Threads)

• Affiliate recommendations and partner services

• Introductions and referrals to Italian professionals and service providers

• Contact form inquiries and email communications

We operate as a United States company based in California. By accessing our services, you acknowledge that we may transfer and process your personal information in the United States.

Age Requirement:

We intend our services for users who are at least 18 years of age. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected personal information from someone under 18, we will delete that information promptly.

Children's Privacy:

We do not direct our services to individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [Insert Email]. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information from our servers.

Our Commitment: We Do Not Share Your Data Without Your Authorization

We do not share, sell, trade, rent, or disclose your personal information to any third party unless:

• You explicitly request or authorize us to share information (such as when requesting an introduction to an Italian professional)

• The law requires us to disclose information

• We use trusted service providers who process data on our behalf under strict confidentiality agreements

You control when and with whom we share your information. We will always ask for your explicit consent before sharing your personal information with any Italian professional, affiliate partner, or other third party for purposes beyond service delivery.

1. Information We Collect

We collect information in several ways depending on how you interact with our services.

A. Information You Provide Directly

Account and Purchase Information:

• Name

• Email address

• Billing address

• Phone number

• Payment information (third-party processors handle this securely; we do not store your full credit card number)

Contact Form and Email Inquiries:

When you contact us through our website contact form or email, we collect:

• Name

• Email address

• Phone number (optional—only if you provide it for text message reminders for class sessions or appointments)

• Message content and subject of your inquiry

• Any attachments you include

• Date and time of submission

We use this information to respond to your inquiry, follow up if needed, and maintain records of our communications.

Coaching and Consultation Information:

• Information you share during Discovery Calls, Strategy Sessions, and coaching packages

• Your relocation goals, timeline, budget considerations, and personal circumstances relevant to Italy relocation planning

• Session recordings (with your consent) for your reference and quality purposes

• Written summaries and notes from our sessions

Community Participation:

• Content you post in our community groups or membership areas

• Comments, questions, and interactions with other community members

• Direct messages you send through community platforms

Other Communications:

• Feedback, testimonials, and reviews you provide

• Survey responses

B. Information We Collect Automatically

When you visit our website or use our digital products, our servers may automatically collect:

• IP address

• Browser type and version

• Device type and operating system

• Pages you visit and the time you spend on those pages

• Referring website

• Click patterns and navigation paths

• Geographic location (general, based on IP address)

C. Information from Third-Party Platforms

When you engage with us on social media platforms, we may receive information that those platforms make available, such as:

• Your public profile information

• Comments and interactions on our content

• Messages you send through platform messaging features

Each social media platform has its own privacy policy governing how it collects and shares your data. We encourage you to review those policies.

D. Information Related to Referrals

If you request an introduction or referral to an Italian professional or service provider, we may collect additional information necessary to facilitate that introduction, such as:

• Specific service needs

• Timeline and location preferences

• Budget considerations

• Any information you authorize us to share with the professional

2. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

To Provide Educational Services:

• Deliver digital products and course materials

• Schedule and conduct coaching sessions

• Manage your account and service access

• Provide session recordings and written summaries

• Facilitate community group participation

To Respond to Inquiries and Send Reminders:

• Respond to questions you submit through our contact form or email

• Follow up on your inquiry if we need additional information

• Send text message reminders for class sessions or appointments (only if you provide your phone number and request this service)

• Maintain records of communications for quality and reference purposes

To Process Transactions:

• Process payments through third-party payment processors

• Send order confirmations and receipts

• Maintain transaction records for tax compliance

To Communicate With You:

• Send service-related updates and reminders

• Respond to your inquiries and support requests

• Deliver email newsletters (only with your consent)

• Notify you of changes to our services or policies

To Facilitate Referrals (Only With Your Authorization):

• Share relevant information with Italian professionals or service providers when you request an introduction

• Follow up on referral outcomes for quality assurance

To Improve Our Services:

• Analyze how users interact with our website and content

• Identify areas for improvement in our educational materials

• Develop new services based on user needs

For Legal and Compliance Purposes:

• Comply with tax laws and accounting requirements

• Prevent fraud and protect against security threats

• Respond to legal requests and enforce our Terms of Use

3. Payment Processing

We use Stripe, Inc. ("Stripe") to process payments for our products and services. When you make a purchase, Stripe collects and processes your payment information directly.

Stripe may collect the following information:

• Credit or debit card number

• Card expiration date and security code

• Billing name and address

• Email address

We do not store your full credit card number or security code on our servers. Stripe processes your payment information in accordance with their Privacy Policy, available at: https://stripe.com/privacy

Stripe may use your information for fraud detection and prevention through their Stripe Radar service. For more information about how Stripe handles your data, please review Stripe's Privacy Policy.

Stripe acts as a data processor on our behalf for payment transactions and as an independent data controller for their fraud prevention activities.

We may also use PayPal or other payment processors. PayPal processes payments in accordance with its Privacy Policy, available at: https://www.paypal.com/us/legalhub/privacy-full. Each processor has its own privacy policy governing how they handle your payment information.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share information only in the following limited circumstances:

A. Service Providers (Data Processors)

We share information with trusted third-party service providers who process data on our behalf under strict confidentiality agreements:

• Payment Processors: Stripe, PayPal, or similar services to process transactions

• Email Marketing Services: Mailchimp, ConvertKit, or similar (only if you have opted in)

• Hosting and Website Services: Providers that host our website, digital products, and built-in contact forms

• Analytics Services: Google Analytics and similar tools to understand website usage. Google's privacy policy is available at: https://policies.google.com/privacy

• Video and Webinar Platforms: Zoom or similar for coaching sessions

• Course Platforms: Services that deliver our online courses

• Community Platforms: Facebook Groups or other platforms hosting our communities

• SMS/Text Messaging Services: If you opt in to receive text message reminders for class sessions or appointments, we may use a third-party messaging service to deliver those messages

All service providers who process personal data on our behalf must sign Data Processing Agreements that require them to process data only in accordance with our instructions and to implement appropriate security measures.

B. Italian Professional Referrals (Only With Your Explicit Consent)

When you request an introduction to an Italian professional or service provider, and only after we obtain your explicit consent, we may share:

• Your name and contact information

• Your general service needs and timeline

• Any specific information you authorize us to share

Important: Once we provide an introduction, the Italian professional's own privacy practices govern your relationship with them. We encourage you to review their privacy policies before engaging their services.

C. Affiliate Partners

If you purchase products or services through our affiliate links, the affiliate provider will collect information directly from you in accordance with their own privacy policy. We may receive confirmation of your purchase for commission tracking purposes, but we do not receive your payment details from affiliates.

D. Legal Requirements

We may disclose your information if law, court order, or government request requires us to do so, or if we believe disclosure is necessary to:

• Comply with legal obligations

• Protect our rights, property, or safety

• Prevent fraud or illegal activity

• Respond to an emergency involving potential harm

E. Business Transfers

If RunMediaCom LLC participates in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your information.

5. Coaching Session Recordings

With your consent, we may record coaching sessions (Discovery Calls, Strategy Sessions, and package sessions) for the following purposes:

• To provide you with a recording for your personal reference

• To create written summaries of our discussions

• For quality assurance and training purposes

Your Rights Regarding Recordings:

• You may decline to have us record sessions

• You may request the deletion of your recordings at any time

• We store recordings securely and retain them only as long as necessary

• We will not share recordings with any third party without your explicit consent

6. Security of Your Data

We implement administrative, technical, and physical security measures to protect your personal information, including:

• Encrypting data in transit and at rest

• Maintaining secure access controls and authentication

• Conducting regular security assessments

• Training employees on data protection

• Incorporating privacy by design in our service development

However, no one can guarantee that electronic transmission over the internet or information storage technology is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours of becoming aware of the breach (where law requires)

• Notify affected individuals without undue delay if the breach is likely to result in a high risk to their rights and freedoms

• Document all breaches and our response actions

If you believe someone has compromised your data, please contact us immediately.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes this policy describes:

• Account Data: We retain this while your account is active and for a reasonable period thereafter

• Transaction Data: We retain this for 7 years to comply with US and Italian tax audit obligations

• Coaching Records: We retain session recordings and notes for 2 years unless you request earlier deletion

• Contact Inquiries: We retain emails and contact form submissions for 5 years from the last communication, unless you request earlier deletion or we establish an ongoing business relationship (in which case, retention follows Account Data guidelines)

• Marketing Preferences: We retain this until you withdraw consent

• Community Content: We retain this while you participate in our communities; you may request deletion of your posts

• Analytics Data: Google Analytics retains automatically collected data (IP addresses, browsing patterns) for 26 months, after which it automatically deletes or anonymizes the data

9. Your Rights and Choices

A. Rights for All Users

Regardless of your location, you have the following rights:

• Access: Request information about the personal data we hold about you

• Correction: Request that we correct inaccurate information

• Deletion: Request that we delete your personal data (subject to legal retention requirements)

• Opt-Out: Unsubscribe from marketing communications at any time

• Withdraw Consent: Withdraw consent for session recordings, text message reminders, or other consent-based processing

How to Exercise Your Rights:

1. Submit a Request: Email us at [Insert Email] with the subject line "Data Subject Request"

2. Verification: We may ask you to verify your identity to protect your data

3. Response Time: We will respond within 30 days

4. No Fee: We provide the first copy of your data free of charge

5. Appeals: If you are unsatisfied with our response, you may complain to your local data protection authority

B. Notice to European Users (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR).

Data Controller:

RunMediaCom LLC

[Insert Address in California]

[Insert Support Email]